Karaesmen, FikriMahmoudzadeh, Hadi2024-11-092022https://hdl.handle.net/20.500.14288/4702xi, 131 leaves : illustrations ; 30 cm.restrictedAccessConsumer behaviorCustomer servicesCustomer relationsCustomer relations, ManagementCustomer services, Quality controlConsumer satisfactionStrategic customer behavior in service systems : externalities, risk sensitivity and heterogeneityDissertation© All Rights Reserved. Accessible to Koç University Affiliated Users Only!