Department of Industrial Engineering2024-11-092007978-1-4244-1117-7N/A2-s2.0-51849169046N/Ahttps://hdl.handle.net/20.500.14288/12909Workforce plans in call centers, mostly working 24 hours a day and 7 days a week, have to sAtışfy both custÖmer service levels and personnel constraints. Moreover, in large metropolitans such as Istanbul, call centers provide the transportation of the staff, so that shuttle costs constitute a major part of the total operational costs. We present a mathematical model which minimizes the transportation costs while sAtışfying service level and personnel constraints. We test our model with data from call centers.BusinessEngineeringElectrical and electronic engineeringInformation scienceLibrary scienceManagementOperations researchManagement scienceConference proceeding250780200014N/A6107