Department of Industrial EngineeringDepartment of Business Administration2024-11-1020161523-461410.1287/msom.2015.05562-s2.0-84964938393http://dx.doi.org/10.1287/msom.2015.0556https://hdl.handle.net/20.500.14288/16148We present a modeling framework for facilities that provide both screening (preventive) and diagnostic (repair) services. The facility operates in a random environment that represents the condition of the population that needs screening and diagnostic services, such as the disease prevalence level. We model the environment as a partially endogenous process: the population's health can be improved by providing screening services, which reduces future demand for diagnostic services. We use event-based dynamic programming to build a framework for modeling different kinds of these facilities. This framework contains a number of service priority policies that are concerned with prioritizing screening versus diagnostic services. The main trade-off is between serving urgent diagnostic needs and providing screening services that may decrease future diagnostic needs. Under certain conditions, this trade-off reverses the famous c,u, rule; i.e., the patients with lower waiting cost are given priority over the others. We define appropriate event operators and specify the properties preserved by these operators. These characterize the structure of optimal policies for all models that can be built within this framework. A numerical study on colonoscopy services illustrates how the framework can be used to gain insights on developing good screening policies.ManagementOperations researchManagement scienceJournal Article1526-54983756018000056103