Karaesmen, FikriAtaman, Görkem Sarıyer2024-11-092013https://hdl.handle.net/20.500.14288/5816xx, 105 l. : ill. 30 cm.restrictedAccessQueuing theoryWaiting line problemsOperations researchQuality conscious strategic customers in queueing type service systemsDissertation© All Rights Reserved. Accessible to Koç University Affiliated Users Only!