Department of Business Administration2024-12-29202310.1287/SERV.2023.EB.V15.N42-s2.0-85180569605https://doi.org/10.1287/SERV.2023.EB.V15.N4https://hdl.handle.net/20.500.14288/23108BusinessEconomyOther2164-3962Q341247