Researcher:
Serdar, Büşra

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Master Student

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Büşra

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Serdar

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Serdar, Büşra

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    Design strategies to promote intercultural meaningful social interactions
    (Cambridge University Press, 2022) Department of Media and Visual Arts; N/A; N/A; N/A; Coşkun, Aykut; Ramirez Galleguillos, María Laura; Serdar, Büşra; Eloiriachi, Aya; Faculty Member; PhD Student; Master Student; Master Student; Department of Media and Visual Arts; College of Social Sciences and Humanities; Graduate School of Social Sciences and Humanities; College of Social Sciences and Humanities; College of Social Sciences and Humanities; 165306; N/A; N/A; N/A
    Intercultural interactions encourage social inclusion and diversity, but they are often avoided due to prejudices. Intercultural Meaningful Social Interactions (IMSI) can overcome such prejudices; still, the literature lacks guidelines on how to promote them by Design. In this study, we propose eight design strategies to facilitate these interactions, which were originated by bridging four theories for prejudice reduction and exemplar IMSI experiences of 15 intercultural participants. This paper presents the strategies and discusses their use to inspire new design concepts for promoting IMSI. © The Author(s), 2022.
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    “Tell Me Your Story, I’ll Tell You What Makes It Meaningful’’: characterization of meaningful social interactions between intercultural strangers and design considerations for promoting them
    (Springer Science and Business Media Deutschland GmbH, 2021) N/A; Department of Sociology; Department of Media and Visual Arts; Department of Media and Visual Arts; Ramirez Galleguillos, María Laura; Eloiriachi, Aya; Serdar, Büşra; Coşkun, Aykut; PhD Student; Undergraduate Student; Master Student; Faculty Member; Department of Sociology; Department of Media and Visual Arts; Graduate School of Social Sciences and Humanities; College of Social Sciences and Humanities; College of Social Sciences and Humanities; College of Social Sciences and Humanities; N/A; N/A; N/A; 165306
    Positive meaningful interactions are encounters that promote positive attitudes and learning about others, which are needed to develop healthy social fabrics and cultural diversity. However, individuals tend to interact more with people like themselves often avoiding encounters with others that seem to be different, for example, with intercultural strangers. Though previous HCI work has been concerned with exploring meaningful experiences with products and technologies as a way of promoting product attachment, the field lacks studies exploring how design could facilitate intercultural MSI. Designing interventions to support intercultural MSI requires i) understanding what characteristics make these interactions meaningful and ii) how these characteristics can be addressed through design. In this study, we contribute to the literature by producing knowledge on these aspects. Based on an analysis of 56 real-life stories about intercultural MSI and an idea generation session with designers, we characterize intercultural MSI with four dimensions (outcomes, feelings, context, and elements) and we identify four design considerations to be taken into account when designing interventions to support intercultural MSI. Hence, our contribution is to formulate this knowledge while highlighting how the characteristics and perceptions of intercultural MSI can be applied to design new technologies that promote this kind of interaction. © 2021, Springer Nature Switzerland AG.