Publication: Strategic customer behavior in service systems : externalities, risk sensitivity and heterogeneity
Files
Program
Industrial Engineering and Operations Management
KU-Authors
KU Authors
Co-Authors
Authors
Mahmoudzadeh, Hadi
Advisor
Karaesmen, Fikri
Publication Date
2022
Language
English
Type
Dissertation
Journal Title
Journal ISSN
Volume Title
Abstract
Description
xi, 131 leaves : illustrations ; 30 cm.
Source:
Publisher:
Koç University
Keywords:
Subject
Consumer behavior, Customer services, Customer relations, Customer relations, Management, Customer services, Quality control, Consumer satisfaction