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Strategic customer behavior in service systems : externalities, risk sensitivity and heterogeneity

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dc.contributor.advisorKaraesmen, Fikri
dc.contributor.advisorid0000-0003-3851-6232
dc.contributor.authorMahmoudzadeh, Hadi
dc.contributor.instituteKoç University Graduate School of Sciences and Engineering
dc.contributor.programIndustrial Engineering and Operations Management
dc.contributor.yokid3579
dc.date.accessioned2024-11-09T22:03:57Z
dc.date.issued2022
dc.descriptionxi, 131 leaves : illustrations ; 30 cm.
dc.identifier.urihttps://hdl.handle.net/20.500.14288/4702
dc.languageEnglish
dc.publisherKoç University
dc.relation.collectionKU Theses and Dissertations
dc.rightsrestrictedAccess
dc.rights.copyrightsnote© All Rights Reserved. Accessible to Koç University Affiliated Users Only!
dc.subjectConsumer behavior
dc.subjectCustomer services
dc.subjectCustomer relations
dc.subjectCustomer relations, Management
dc.subjectCustomer services, Quality control
dc.subjectConsumer satisfaction
dc.thesis.degreeDoctoral Degree
dc.thesis.grantorİstanbul
dc.titleStrategic customer behavior in service systems : externalities, risk sensitivity and heterogeneity
dc.typeDissertation
dspace.entity.typePublication
relation.isAdvisorOfThesisa82634f6-621b-4d19-a798-70bf00c2bc7c
relation.isAdvisorOfThesis.latestForDiscoverya82634f6-621b-4d19-a798-70bf00c2bc7c

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