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Dynamic admission control in a call center with one shared and two dedicated service facilities

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dc.contributor.departmentDepartment of Industrial Engineering
dc.contributor.kuauthorÖrmeci, Lerzan
dc.contributor.schoolcollegeinstituteCollege of Engineering
dc.date.accessioned2024-11-09T23:05:36Z
dc.date.issued2004
dc.description.abstractAdmission control of a call center is addressed through a Markovian loss system with two classes of calls and three stations, one dedicated for each class, and one shared station. Each class is identified by different revenues, service and arrival rates. We show that serving a call in its dedicated station, whenever possible, is optimal. For the shared station, we establish the existence of optimal monotone thresholds, and of preferred class(es) under certain conditions.
dc.description.fulltextNo
dc.description.harvestedfromManual
dc.description.indexedbyWOS
dc.description.indexedbyScopus
dc.description.openaccessYES
dc.description.peerreviewstatusN/A
dc.description.publisherscopeInternational
dc.description.readpublishN/A
dc.description.sponsoredbyTubitakEuN/A
dc.description.versionN/A
dc.identifier.doi10.1109/TAC.2004.831133
dc.identifier.embargoN/A
dc.identifier.issn0018-9286
dc.identifier.quartileQ1
dc.identifier.scopus2-s2.0-3843078598
dc.identifier.urihttps://doi.org/10.1109/TAC.2004.831133
dc.identifier.urihttps://hdl.handle.net/20.500.14288/8838
dc.identifier.wos222760800013
dc.keywordsAdmission control
dc.keywordsCall centers
dc.keywordsLoss models
dc.language.isoeng
dc.publisherInstitute of Electrical and Electronics Engineers (IEEE)
dc.relation.affiliationKoç University
dc.relation.collectionKoç University Institutional Repository
dc.relation.ispartofIEEE Transactions on Automatic Control
dc.relation.openaccessN/A
dc.rightsN/A
dc.subjectAutomation
dc.subjectControl systems
dc.subjectEngineering, electrical
dc.subjectElectronic
dc.titleDynamic admission control in a call center with one shared and two dedicated service facilities
dc.typeJournal Article
dspace.entity.typePublication
local.contributor.kuauthorÖrmeci, Lerzan
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