Publication: Join, balk, or jettison? the effect of flexibility and ranking knowledge in systems with batch arrivals
dc.contributor.coauthor | Bountali, Olga | |
dc.contributor.coauthor | Burnetas, Apostolos | |
dc.contributor.department | Department of Industrial Engineering | |
dc.contributor.kuauthor | Örmeci, Lerzan | |
dc.contributor.schoolcollegeinstitute | College of Engineering | |
dc.date.accessioned | 2024-11-10T00:02:12Z | |
dc.date.issued | 2022 | |
dc.description.abstract | Families that visit theme parks like Disneyland are debating on two aspects when they try to determine whether they prefer to join an activity of interest or would rather balk: (1) Is it better to join or balk as a group or allow the flexibility to get separated and jettison some members? and (2) Will it make any difference if they set a ranking among themselves beforehand as to who will be served first, second, etc.? We tackle the effect of flexibility and ranking knowledge and answer the above questions considering a single server Markovian queue with a generic batch size distribution. We consider two levels of flexibility: an inflexible setting, under which a family makes a common decision, and a flexible setting, under which each member makes her own decision. We pair each level with two sublevels with respect to the ranking knowledge: the case where the members set their ranking beforehand, and the case where they do not and assume they will be served according to a random order. We provide a full analytical characterization of the equilibrium and socially optimal strategies, and a comprehensive analysis of the intricate interplay among flexibility, ranking knowledge, and batch size variability, notions that do not exist in single-ins arrival systems. We offer insights as to under which circumstances entity jettison is preferable. We investigate the corresponding implications of the above on system throughput and social welfare and determine which setting is preferable for the customers and which for the society, depending on the objective and the system dynamics. Further, we highlight key differences between single versus batch-arrival models and provide high-level guidelines for managers and policymakers as to how they can influence customer decisions so that they move toward the preferable setting (e.g., by revealing/concealing the ranking, encouraging flexibility, pricing, etc.). | |
dc.description.indexedby | WOS | |
dc.description.indexedby | Scopus | |
dc.description.issue | 9 | |
dc.description.openaccess | NO | |
dc.description.sponsoredbyTubitakEu | N/A | |
dc.description.sponsorship | Technological Research Council of Turkey (TuBTAK, 2216 - Research Fellowship Program for International Researchers) The authors express their sincere thanks to the department editor, assistant editor, and the two anonymous referees for their constructive feedback throughout the review process. The authors also express their sincere thanks to Ron Dupuis, operations research engineering manager at Walt Disney Parks and Resorts, Orlando Florida, for his valuable feedback on the real-life Disneyland operation and the corresponding challenges. This research was funded by the Technological Research Council of Turkey (TuBTAK, 2216 - Research Fellowship Program for International Researchers). | |
dc.description.volume | 31 | |
dc.identifier.doi | 10.1111/poms.13779 | |
dc.identifier.eissn | 1937-5956 | |
dc.identifier.issn | 1059-1478 | |
dc.identifier.scopus | 2-s2.0-85133964130 | |
dc.identifier.uri | https://doi.org/10.1111/poms.13779 | |
dc.identifier.uri | https://hdl.handle.net/20.500.14288/16093 | |
dc.identifier.wos | 823551100001 | |
dc.keywords | Batch-arrivals | |
dc.keywords | Batch size variability | |
dc.keywords | Entity jettison | |
dc.keywords | Forced entries | |
dc.keywords | Balks | |
dc.keywords | Flexibility | |
dc.keywords | Individual | |
dc.language.iso | eng | |
dc.publisher | Wiley | |
dc.relation.ispartof | Production And Operations Management | |
dc.subject | Engineering | |
dc.subject | Manufacturing engineering | |
dc.subject | Operations research | |
dc.subject | Management science | |
dc.title | Join, balk, or jettison? the effect of flexibility and ranking knowledge in systems with batch arrivals | |
dc.type | Journal Article | |
dspace.entity.type | Publication | |
local.contributor.kuauthor | Örmeci, Lerzan | |
local.publication.orgunit1 | College of Engineering | |
local.publication.orgunit2 | Department of Industrial Engineering | |
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relation.isOrgUnitOfPublication.latestForDiscovery | d6d00f52-d22d-4653-99e7-863efcd47b4a | |
relation.isParentOrgUnitOfPublication | 8e756b23-2d4a-4ce8-b1b3-62c794a8c164 | |
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