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Workforce cross training in call centers from an operations management perspective

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dc.contributor.coauthorN/A
dc.contributor.departmentDepartment of Business Administration
dc.contributor.departmentDepartment of Industrial Engineering
dc.contributor.kuauthorKaraesmen, Fikri
dc.contributor.kuauthorKaraesmen, Zeynep Akşin
dc.contributor.kuauthorÖrmeci, Lerzan
dc.contributor.schoolcollegeinstituteCollege of Administrative Sciences and Economics
dc.contributor.schoolcollegeinstituteCollege of Engineering
dc.date.accessioned2024-11-09T23:13:33Z
dc.date.issued2007
dc.description.indexedbyScopus
dc.description.openaccessYES
dc.description.publisherscopeInternational
dc.description.sponsoredbyTubitakEuN/A
dc.identifier.isbn9781-4200-0534-9
dc.identifier.isbn0849-3363-25
dc.identifier.isbn9780-8493-3632-4
dc.identifier.linkhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85110515979andpartnerID=40andmd5=e44a5f4757fe57770024fd1358c5f6e6
dc.identifier.quartileN/A
dc.identifier.scopus2-s2.0-85110515979
dc.identifier.urihttps://hdl.handle.net/20.500.14288/10001
dc.language.isoeng
dc.publisherCRC Press
dc.relation.ispartofWorkforce Cross Training
dc.subjectIndustrial engineering
dc.titleWorkforce cross training in call centers from an operations management perspective
dc.typeBook Chapter
dspace.entity.typePublication
local.contributor.kuauthorÖrmeci, Lerzan
local.contributor.kuauthorKaraesmen, Zeynep Akşin
local.contributor.kuauthorKaraesmen, Fikri
local.publication.orgunit1College of Engineering
local.publication.orgunit1College of Administrative Sciences and Economics
local.publication.orgunit2Department of Industrial Engineering
local.publication.orgunit2Department of Business Administration
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