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Workforce cross training in call centers from an operations management perspective

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dc.contributor.coauthorN/A
dc.contributor.departmentDepartment of Business Administration
dc.contributor.departmentDepartment of Industrial Engineering
dc.contributor.facultymemberYes
dc.contributor.kuauthorKaraesmen, Fikri
dc.contributor.kuauthorKaraesmen, Zeynep Akşin
dc.contributor.kuauthorÖrmeci, Lerzan
dc.contributor.schoolcollegeinstituteCollege of Administrative Sciences and Economics
dc.contributor.schoolcollegeinstituteCollege of Engineering
dc.date.accessioned2024-11-09T23:13:33Z
dc.date.issued2007
dc.description.abstractBAKILACAK
dc.description.fulltextNo
dc.description.harvestedfromManual
dc.description.indexedbyScopus
dc.description.openaccessYES
dc.description.peerreviewstatusN/A
dc.description.publisherscopeInternational
dc.description.readpublishN/A
dc.description.sponsoredbyTubitakEuN/A
dc.description.studentonlypublicationNo
dc.description.studentpublicationNo
dc.description.versionN/A
dc.identifier.embargoN/A
dc.identifier.isbn9781-4200-0534-9
dc.identifier.isbn0849-3363-25
dc.identifier.isbn9780-8493-3632-4
dc.identifier.linkhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85110515979andpartnerID=40andmd5=e44a5f4757fe57770024fd1358c5f6e6
dc.identifier.quartileBakılacak
dc.identifier.scopus2-s2.0-85110515979
dc.identifier.urihttps://hdl.handle.net/20.500.14288/10001
dc.language.isoeng
dc.publisherCRC Press
dc.relation.affiliationKoç University
dc.relation.collectionKoç University Institutional Repository
dc.relation.ispartofWorkforce Cross Training
dc.relation.openaccessN/A
dc.rightsN/A
dc.subjectIndustrial engineering
dc.titleWorkforce cross training in call centers from an operations management perspective
dc.typeBook Chapter
dspace.entity.typePublication
local.contributor.kuauthorÖrmeci, Lerzan
local.contributor.kuauthorKaraesmen, Zeynep Akşin
local.contributor.kuauthorKaraesmen, Fikri
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