Experiences of primiparous mothers using chatgptfor breastfeeding and infant care

Abstract

Artificial intelligence‐based conversational tools such as ChatGPT are increasingly used by mothers to obtain health‐related information during early motherhood. This study aimed to explore and describe the experiences and perceptions of primiparous mothers using ChatGPT as a source of information for breastfeeding and early infant care. A qualitative descriptive study was conducted. Fifteen primiparous mothers in Türkiye were recruited using purposive sampling from a pediatric outpatient clinic. Data were collected through semi‐structured, in‐depth online interviews and analyzed using Braun and Clarke's reflexive thematic analysis. The study followed the COREQ checklist to enhance methodological transparency. A total of 15 primiparous mothers participated in the study (28.7 ± 2.5 years). The mean age of infants was 4.2 ± 1.6 months, and most were female (73.3%). All participants reported regular internet access and used smartphones to access ChatGPT, with use ranging from daily to a few times per month. Three main themes emerged: (1) ChatGPT as an accessible alternative information source in early motherhood; (2) the role of ChatGPT in reducing uncertainty in early motherhood, characterized by support in unfamiliar situations, reassurance during moments of concern, and strengthening decision‐making skills and maternal confidence; and (3) rare use of ChatGPT, reflecting mothers' deliberate avoidance of the tool in serious or complex infant health situations and their preference for personalized professional support. ChatGPT may serve as a complementary information resource during early motherhood, offering reassurance and confidence for everyday care; however, it cannot replace individualized professional healthcare support.