Research Outputs

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Now showing 1 - 3 of 3

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Accounting for customer reactions to customer relationship management initiatives
(Koç University, 2006) Özden, Hazal; Örmeci, Lerzan; Güneş, Evrim Didem; 0000-0003-3575-8674; 0000-0002-9924-3744; Koç University Graduate School of Sciences and Engineering; Industrial Engineering and Operations Management; 32863; 51391
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Improved churn prediction by more effective use of customer data: The case of private banking customers
(Koç University, 2011) Arıtürk, Umut; Ali, Özden Gür; 0000-0002-9409-4532; Koç University Graduate School of Sciences and Engineering; Industrial Engineering; 57780
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Strategic customer behavior in service systems : externalities, risk sensitivity and heterogeneity
(Koç University, 2022) Mahmoudzadeh, Hadi; Karaesmen, Fikri; 0000-0003-3851-6232; Koç University Graduate School of Sciences and Engineering; Industrial Engineering and Operations Management; 3579